Client Terms of Service
Last Updated: July 7, 2026
Version: 1.0
These Client Terms of Service ("Terms") govern your access to and use of https://startbyus.com, https://platform.startbyus.com, and all related products, software and services (collectively, the "Services") provided by StartByUs Technologies Private Limited ("StartByUs", "we", "our" or "us").
These Terms apply only to Employers and organizations using the StartByUs platform to source, evaluate and hire candidates.
By creating an account, purchasing a subscription, accessing or using the Services, you acknowledge that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy and our Refund Policy.
If you do not agree with these Terms, you must not access or use the Services.
You must be at least eighteen (18) years of age and legally capable of entering into binding contracts under the laws applicable to you.
1. Eligibility and Account
To use the Services you must register an Employer account.
You agree to:
- provide accurate, complete and current registration information;
- maintain and promptly update your account information;
- maintain the confidentiality of your login credentials;
- accept responsibility for all activities carried out using your account;
- immediately notify StartByUs of any unauthorized access or security breach.
If you create an account on behalf of a company or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms.
We may suspend or terminate an account where the Employer:
- violates these Terms;
- fails to pay applicable fees;
- engages in fraudulent, deceptive or unlawful conduct;
- creates a legal, financial or security risk for StartByUs or other users; or
- uses the Services in a manner inconsistent with their intended purpose.
2. Nature of Services
StartByUs provides a cloud-based recruitment technology platform that enables Employers to collaborate with independent recruiters for candidate sourcing and recruitment management.
StartByUs acts solely as a technology platform facilitating communication, candidate submissions and recruitment workflow management.
StartByUs is not:
- an employer;
- an employment agency;
- a staffing agency;
- a recruiter;
- a legal advisor;
- a tax advisor; or
- a representative of either Employers or Recruiters.
While we strive to provide reliable Services, we do not warrant or guarantee:
- the availability of suitable candidates;
- the completeness or accuracy of candidate information;
- successful hiring outcomes;
- candidate acceptance of employment offers;
- candidate performance after hiring;
- continuous or uninterrupted operation of the Services; or
- that every recruiter or candidate will meet your expectations.
3. Employer Responsibilities
Employers agree to use the Services responsibly and in compliance with all applicable laws.
You agree to:
- provide accurate company, billing and contact information;
- post only genuine employment opportunities;
- ensure that you have authority to recruit for every position posted;
- evaluate candidates fairly and lawfully;
- use candidate information solely for legitimate recruitment purposes;
- maintain the confidentiality of candidate information;
- maintain the confidentiality of recruiter information made available through the platform;
- comply with applicable labour, employment, privacy and anti-discrimination laws;
- promptly pay all applicable subscription and placement fees;
- cooperate with reasonable verification requests from StartByUs;
- use the Services only for legitimate business purposes.
You shall not:
- provide false or misleading company information;
- post fraudulent or misleading job opportunities;
- share platform access with unauthorized persons;
- share recruiter identities or confidential platform information except where reasonably necessary for recruitment;
- attempt to bypass platform fees;
- circumvent StartByUs by engaging directly with recruiters or candidates in order to avoid applicable fees;
- upload malware or harmful software;
- reverse engineer, scrape or attempt to copy the platform without written permission;
- interfere with the security or operation of the Services; or
- use the Services for unlawful purposes.
4. Employer Content and Data
Employers retain ownership of the information they upload to the platform, including company profiles, job descriptions, hiring requirements and other business-related information ("Employer Content").
StartByUs does not claim ownership of Employer Content.
You represent and warrant that:
- you own or are authorized to use all Employer Content submitted;
- Employer Content does not infringe the rights of any third party;
- Employer Content is accurate and lawful; and
- you remain solely responsible for all Employer Content submitted.
You grant StartByUs a worldwide, non-exclusive, royalty-free licence to host, process, store, reproduce and display Employer Content solely for operating, maintaining, securing and improving the Services.
StartByUs may retain Employer Content for a reasonable period following account closure where required for legal, regulatory, contractual or dispute resolution purposes.
5. Non-Circumvention
Employers shall not directly or indirectly circumvent the StartByUs platform or take any action intended to avoid the payment of subscription fees, placement fees or any other charges payable to StartByUs.
If an Employer hires, engages or contracts with a candidate introduced through StartByUs within twelve (12) months from the date of the first Candidate Introduction, the applicable Placement Fee shall remain payable to StartByUs.
This obligation applies irrespective of the manner in which the engagement occurs, including but not limited to:
- direct employment;
- contract employment;
- consulting engagements;
- part-time employment;
- temporary staffing;
- internships;
- engagement through subsidiaries or affiliates;
- engagement through another recruiter or intermediary; or
- any substantially similar role within the Employer's group of companies.
Employers claiming prior engagement with a candidate must provide documentary evidence demonstrating a bona fide relationship that existed before the candidate was introduced through the StartByUs platform.
6. Placement Fees
Employers agree to pay the applicable Placement Fee upon hiring or engaging a candidate introduced through the platform.
- Invoices are payable within fifteen (15) days from the candidate's joining date unless otherwise agreed in writing.
- Late payments may incur interest at 1.5% per month or the maximum rate permitted by applicable law, whichever is lower.
- Invoices not disputed in writing within seven (7) days of issue shall be deemed accepted.
- StartByUs may suspend Services, disable access to certain platform features, or withhold additional candidate submissions until outstanding amounts have been paid.
We reserve the right to request documentation reasonably necessary to verify hiring status, including offer letters, joining confirmations or similar employment records.
7. Replacement Guarantee
Where the Employer's subscribed plan includes a replacement guarantee, one replacement candidate may be provided within sixty (60) days, subject to:
- full payment of all invoices;
- continued compliance with these Terms; and
- the specific conditions of the subscribed plan.
The replacement guarantee does not apply where employment ends due to layoffs, restructuring, redundancy, business closure or other Employer-initiated organizational changes.
The replacement guarantee constitutes the Employer's sole remedy in relation to candidate replacement under the subscribed plan.
8. Employer Conduct and Compliance
Employers shall conduct all recruitment activities honestly, professionally and in good faith.
Employers shall not misuse confidential information obtained through the platform or use the platform in any manner that damages the integrity, security or reputation of StartByUs.
StartByUs reserves the right to investigate suspected violations of these Terms and may suspend or terminate access where we reasonably believe an Employer has engaged in fraudulent, abusive or unlawful conduct.
The obligations contained in this Section shall survive termination of these Terms where necessary to protect the legitimate interests of StartByUs, Recruiters and Candidates.
9. Confidentiality
During the use of the Services, Employers may receive confidential information relating to candidates, recruiters, StartByUs, and other users of the platform ("Confidential Information").
Employers agree to:
- maintain the confidentiality of all Confidential Information;
- use Confidential Information solely for legitimate recruitment purposes;
- implement reasonable administrative, technical and organizational safeguards to protect Confidential Information;
- limit access to Confidential Information to authorized personnel who have a legitimate business need to know; and
- promptly notify StartByUs if Confidential Information is lost, disclosed or accessed without authorization.
Confidential Information shall not be disclosed to any third party except:
- where required by applicable law;
- with the prior written consent of the disclosing party; or
- where reasonably necessary to complete the recruitment process.
These confidentiality obligations survive termination of these Terms.
10. Subscription Plans and Billing
Certain features of the Services require the purchase of a paid subscription.
Subscription fees, included features and billing frequency are described on the applicable pricing page at the time of purchase.
Subscription fees are billed in advance for each billing cycle unless otherwise stated.
By purchasing a subscription, the Employer authorizes StartByUs and its authorized payment service providers to charge the selected payment method for all applicable subscription fees, taxes and other charges associated with the selected plan.
Unless otherwise specified, subscriptions automatically renew at the end of each billing period until cancelled by the Employer.
Employers are responsible for maintaining accurate billing and payment information at all times.
We reserve the right to modify subscription plans, pricing or included features. Reasonable notice will be provided before any changes become effective for existing subscriptions.
11. Payment Processing
Payments are processed through one or more authorized third-party payment service providers.
StartByUs does not store complete payment card information. Payment information is handled securely by the applicable payment processor in accordance with its own privacy and security standards.
The Employer authorizes the applicable payment processor to charge the selected payment method for recurring subscription charges and any other fees payable under these Terms.
If payment cannot be successfully processed, StartByUs may suspend, restrict or terminate access to paid Services until payment has been successfully completed.
The Employer remains responsible for all applicable taxes, bank charges, foreign exchange charges and similar fees imposed by financial institutions or payment providers.
12. Cancellation
Employers may cancel their subscription at any time through their account settings or by contacting StartByUs.
Cancellation prevents future renewals but does not automatically entitle the Employer to a refund for payments already processed.
Unless otherwise specified, cancellation becomes effective at the end of the current billing period.
Following cancellation, the Employer may continue using paid Services until the end of the active subscription period.
13. Refunds
We strive to provide a high-quality Service and encourage Employers to evaluate the platform during the initial subscription period.
Subject to this Section and our separate Refund Policy, eligible refund requests must be submitted within seven (7) calendar days of the original payment date.
Refund requests are evaluated on a case-by-case basis in accordance with our Refund Policy.
Unless required by applicable law or expressly stated otherwise, refunds are generally not available for:
- subscription renewals;
- partial billing periods;
- unused portions of an active subscription;
- accounts suspended or terminated due to violation of these Terms; or
- promotional, discounted or custom-priced subscription plans.
Approved refunds will be issued through the original payment method whenever reasonably possible.
14. Privacy and Data Protection
StartByUs processes personal information in accordance with its Privacy Policy and applicable data protection laws.
Our Privacy Policy forms an integral part of these Terms and explains how personal information is collected, used, stored, shared and protected.
Employers agree to process candidate information responsibly and only for lawful recruitment purposes.
15. AI-Assisted Features
Certain features of the Services may utilize artificial intelligence, machine learning or automated technologies to assist Employers in recruitment activities.
AI-generated recommendations, summaries, rankings, analyses or other outputs are provided solely to assist decision-making and should not be relied upon as the sole basis for employment decisions.
Employers remain solely responsible for reviewing all candidate information and making independent hiring decisions.
StartByUs does not guarantee the accuracy, completeness or suitability of AI-generated outputs.
16. Intellectual Property
The Services, including all software, source code, databases, functionality, designs, trademarks, logos, graphics, text, content and other intellectual property, are owned by or licensed to StartByUs and are protected by applicable intellectual property laws.
Subject to these Terms, StartByUs grants the Employer a limited, non-exclusive, non-transferable and revocable right to access and use the Services for its internal recruitment purposes.
Nothing in these Terms transfers ownership of any intellectual property rights to the Employer.
Employers shall not copy, modify, distribute, sell, lease, sublicense, reverse engineer or otherwise exploit any part of the Services except as expressly permitted by law or by StartByUs in writing.
17. Service Availability
While StartByUs aims to provide reliable and uninterrupted Services, we do not guarantee that the Services will always be available without interruption or error.
We may temporarily suspend access to the Services for maintenance, upgrades, security improvements, emergency repairs or other operational reasons.
Where reasonably practicable, advance notice of planned maintenance will be provided.
18. Disclaimer of Warranties
To the maximum extent permitted by applicable law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.
StartByUs disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, non-infringement and uninterrupted availability.
No advice or information obtained through the Services shall create any warranty not expressly stated in these Terms.
19. Limitation of Liability
To the fullest extent permitted by applicable law, the aggregate liability of StartByUs arising out of or relating to the Services or these Terms shall not exceed the total subscription fees actually paid by the Employer to StartByUs during the twelve (12) months immediately preceding the event giving rise to the claim.
In no event shall StartByUs be liable for any indirect, incidental, consequential, special, exemplary or punitive damages, including but not limited to:
- loss of profits;
- loss of revenue;
- loss of business opportunities;
- loss of goodwill;
- loss of data;
- business interruption; or
- the cost of procuring substitute services.
The limitations contained in this Section apply regardless of the legal theory on which any claim is based and even if StartByUs has been advised of the possibility of such damages.
20. Indemnification
The Employer agrees to defend, indemnify and hold harmless StartByUs, its directors, officers, employees, affiliates and representatives from and against any claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising out of or relating to:
- the Employer's breach of these Terms;
- misuse of the Services;
- violation of applicable laws;
- infringement of third-party rights; or
- Employer Content submitted to the Services.
21. Termination
Employers may terminate their account at any time by discontinuing use of the Services and cancelling any active subscription.
StartByUs may suspend or terminate access to the Services immediately if the Employer:
- materially breaches these Terms;
- fails to pay applicable fees;
- engages in fraudulent, unlawful or abusive conduct;
- creates a security or legal risk; or
- uses the Services in a manner inconsistent with these Terms.
Termination shall not affect any rights or obligations that accrued prior to the date of termination, including payment obligations.
22. Force Majeure
StartByUs shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including natural disasters, pandemics, acts of government, labour disputes, internet outages, cyberattacks, power failures or failures of third-party service providers.
23. Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
The parties shall first attempt in good faith to resolve any dispute through mutual discussions.
If a dispute cannot be resolved amicably within thirty (30) days, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.
- Seat of Arbitration: Pune, Maharashtra, India.
- Language: English.
- Arbitration shall be conducted by a sole arbitrator.
Subject to the arbitration provisions above, the courts located in Pune, Maharashtra shall have exclusive jurisdiction over matters for which judicial intervention is permitted under applicable law.
24. Taxes
Employers are responsible for all taxes, duties and governmental charges applicable to their purchase or use of the Services, except for taxes imposed on StartByUs' income.
25. Electronic Communications
By using the Services, the Employer consents to receive agreements, notices, invoices, disclosures and other communications electronically. Electronic communications satisfy any legal requirement that such communications be in writing.
26. Assignment
StartByUs may assign or transfer its rights and obligations under these Terms to an affiliate, successor or in connection with a merger, acquisition or sale of substantially all of its assets.
The Employer may not assign or transfer any rights or obligations under these Terms without the prior written consent of StartByUs.
27. Waiver
Failure by StartByUs to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
28. Feedback and Suggestions
If the Employer provides suggestions, ideas, enhancement requests or other feedback regarding the Services, StartByUs may use such feedback without restriction or obligation to provide compensation.
29. Severability
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
30. Changes to these Terms
StartByUs may update these Terms from time to time to reflect changes in the Services, applicable laws or business practices.
Material changes will be communicated through the Services or by other reasonable means. Continued use of the Services after the effective date of the revised Terms constitutes acceptance of the updated Terms.
31. Contact Information
If you have any questions regarding these Terms, please contact us:
StartByUs Technologies Private Limited
Innov8 Suman Business Park
Pune – 411014
Maharashtra, India
Legal: legal@startbyus.com
Support: support@startbyus.com
32. Entire Agreement
These Terms, together with the Privacy Policy, Refund Policy, Pricing and any other documents expressly incorporated by reference, constitute the entire agreement between the Employer and StartByUs relating to the Services and supersede all prior understandings, representations and agreements relating to the subject matter of these Terms.
33. Survival
The provisions relating to Confidentiality, Non-Circumvention, Intellectual Property, Payment Obligations, Limitation of Liability, Indemnification, Dispute Resolution and any other provisions which by their nature are intended to survive shall continue in full force and effect following termination of these Terms.